| rev:text
| - What an awful, unprofessional company! The whole thing started poorly when I received a phone call from the guy that said he was 10 minutes away- I had a scheduled arrival time between 12-1... he called me at 12:48pm say he would be there in 10 minutes, and didn't show up until approximately 1:30...
Then I see who he brings with him... he said it was his brother who was 15. I was told I had a 2 hour minimum and a trip charge, but they would waive the gas fee since it was just loading up my POD'S... the whole time the older brother was yelling at his younger brother because if he wasn't told where to go he would just sit around. Most of the time I was grabbing boxes and helping so the time could be made up.
I appreciated the extensive wrapping they did and their enthusiasm, but that's about it. Then "break time" rolls around and the Guy says they're quote works in a 5 minute break which I totally understand, but when 5 minutes turns into 23 that's a problem. I mentioned something and he said it would be added to the end. I'm not really sure if it was to be honest.
Here comes the best part... they were getting everything in the pod for the most part, but the couches were being dragged, and the younger guy was very inexperienced that he set a couch that has very sharp spindle legs completely roll and dent the top of my brand new washer. The older brother yelled at the younger brother and that was the extent of it... The dryer got stepped on on the top by the older guy later on and he apologized, but that was about it. I was focused on other things I kind of shrugged it off but after my experience I had I was really upset.
Finally they're done 3.5 hours later and it comes time to pay... I specifically asked the girl on the phone if they accepted a credit card and she said yes with a 5% surcharge which I agreed to. She said she would put it on the ticket which apparently never happened.. I ask if he accepts a card and he firmly replied "no, only cash. " I was so done at this point I told him I didn't want to drive my car because it was packed and I only wanted to drive it to take it to move on the highway. So he offered to drive me to the atm which ended up happening.
During the ride he mentioned no one wants packing jobs because they don't have as much profit and mentions how some of the workers get caught stealing, etc. Also, I had a mattress and bedframe that didn't fit and I said I would pay to have them remove it. He said he would call me back to arrange it and even confirmed my phone number, but guess what no call back... they took their money and ran. Now I'm stuck leaving it which will cost me a lot from my management company because I have to move and leave town.
After they left I looked at my receipt and saw there was an insurance option that I wasn't even told about, that if I was I would have taken in a heartbeat!!
What an unprofessional, scam company! From my experience they employ young kids with no experience to damage your things and milk the clock... A very bad experience overall. Do your research and stay away... there are plenty of moving companies in the valley that will be more professional and handle your things with care... there's $240 bucks down the drain...
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