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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2012-07-21 00:00:00 (xsd:dateTime)
itemReviewed	Piece of the Past
http://www.openvoc.eu/poi#funnyReviews	4 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	34 (xsd:int)
rev:text	Wow! What a terrible experience! PLEASE READ THIS IF YOU ARE PLANNING ON BUYING AN AUTOGRAPH FROM THEM: Piece of The Past is an online autograph auction service that deals in classic and contemporary signatures. As an avid autograph collector I have been looking for a site like this since the trustworthiness of eBay for autographs is murky at best. I joined a few months ago and began bidding and buying items immediately. My first purchase went very smoothly. When I received my invoice I was in Las Vegas and saw that their storefront wasn't far away. I contacted them and asked that to save time and shipping costs, could I stop by and pay for it/pick it up in person. I spoke with a nice young man named Matt and he handled my first transaction at the store very well. For the next few months I purchased items in nearly every auction set they posted (some weekly, some bi-weekly). I was spending hundred of dollars with them. Over time I have called them to discuss invoices and shipping arrangements and every time I've dealt with anyone except Matt, they've been rude and abrasive. I was somewhat put off by the treatment but still enjoyed the autographs I was acquiring so I let it go. A few weeks ago I won an autographed photo and it arrived damaged. All four corners were bent, there were indentations, small rips and a large crease down the left side. It was entirely unacceptable. The obvious reason for the damage was poor packing. The cardboard inserted into the large envelope wasn't nearly big enough or strong enough for the photo. I sent a very respectful and businesslike email requesting a new autograph if they had a duplicate or a refund/credit on a future item. One whole week went by without response and I found myself in Las Vegas again (with autograph in hand so I could take it in and address my issues in person). Just a few hours before I was planning on taking the item into their storefront I received a very rude response from the "CEO" of the company Kevin Martin saying he wouldn't take responsibility and it was the post office's fault. I called the store to further inquire about the rude email and the person on the phone began yelling at me. I hung up and decided to wait until I get to the store and try to talk to Matt. Within minutes I receive another email from Kevin Martin (who I was told was out of town but seemed remarkably up to the minute in touch with the issue) telling me that unless I give his employees a formal apology I will be blacklisted from his site. At this point I am just floored. A business is asking one of it's loyal clients to apologize for something they aren't responsible for?! I went to the storefront to find it locked although they were obviously open. I knocked on the window and Matt came out to talk to me. I laid everything out and he very amicably resolved the situation. I reminded him that I've already spend hundreds with his company and that in the future I would most likely be spending thousands of dollars more. I also told him that at this time I am very upset with the way I was treated and would like to withdraw my current bids (especially since Kevin Martin has "blacklisted" me at this point and frozen my upstanding account). Matt apologized for the issues and left things on somewhat good terms. I decided that I would take some time then consider giving them my business again. Then... approximately 10 minutes out from the store I receive another email from Kevin Martin (who was obviously at the store the whole time) criticizing me, calling me rude and attacking me as a person. Having the straw that broke the camel's back sent directly to my gmail account I did a quick Google search and discovered scores of people who have had Kevin Martin attack them as well over relatively minor service issues. I have also found numerous claims of forgeries being sold through Piece of The Past so I don't know what I'm going to do now. I'm going to have to go through all the pieces I purchased from them and have them authenticated. It's such a sad thing that this man ruined a good client-business relationship over a few dollars but consumers deserve to be treated better than this. I rarely write negative reviews but I once again say: BEWARE! These people are dishonest, rude and will leave you in a state of utter shock at the way you were treated.
http://www.openvoc.eu/poi#coolReviews	5 (xsd:int)
rev:reviewer	William

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