I can't believe people actually choose to come here. I came out of necessity. And I don't plan on going back.
The system that they have is ridiculous....one guy takes down your name and order and passes it on. The next person prepares your order. And another person rings you up. Then you sit and wait as all the people behind you get their bagels first. I think "plain bagel toasted with cream cheese" threw them for a loop. I mean why not get Dutch apple with walnut honey cream cheese? If you want a pastry go to a bakery, not a bagel shop.
Anyways, seeing as everyone was clamoring for them I thought that maybe I would be getting a good bagel. It was truly awful. It was so mushy and chewy...there was no nice crisp outside. There was no yummy fluffy inside. It was just round chewy bread.