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  • We have been eating at this Grimaldi's location for over a decade because we really like the pizza, which we get twice a month but today's experience justifies this one star review because we were astounded and infuriated. I ordered pizzas by phoning in. My husband went in to pick them up and witnessed the server cut our pizza and remove a slice before handing us the box. We ordered three pizzas so when she handed over the pizzas she only showed the top two. At first they denied doing it, and then offered to make another pizza because clearly there was a missing slice... easy math when the original shape is a circle and a wedge is visible in the box. With 4 hungry kids at home my husband did not want to wait half an hour for a replacement pizza. The manager refunded him for the error, without really admitting to the incident. I come from years of working in restaurants and I would have fired anyone who I caught stealing from the business, and stealing from a paying customer. Grimaldi's please address this issue. How many of your to-go customers have been cheated from their full order in this fashion? My husband has a photo of the pizza and a photo of the manager and offending server if you plan to see this through.
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