| rev:text
| - My sister purchased a livingsocial voucher for me as a birthday present.
We both went today and both left feeling like we were better off before we went in.
My sister made the appointment a month ago and it was for a facial, massage and pedicure. We were expecting a call to confirm the appointment yesterday but no one had called, hmmm, not very professional...
We went in and the majority of the "spa" is a hair salon, I'm not too fond of hair salons calling themselves a "spa" just because they have a couple of massage and facial rooms, but whatever, we'll see how the staff is...
We both got massages first and I got the blind lady, Evon. I read the other yelp reviews before heading in but I had also gotten massages by blind people in China, which were awesome, so I went in with an open mind. She was nice and had a good energy but her technique was not refined. Her strokes were short and clumsy and I don't think she even has a massage license (I didn't have the heart to ask). She tried getting the pressure points, but missed, she didn't really know how to get rid of my huge shoulder knot and I kind of just wanted the massage to be over. She was quick on each of the body parts and she had this kind of timer device that she checked periodically and when she realized that there's still plenty of time left, she would find a body part to massage. It was like child's play massage. When I left the room, her husband wasn't sitting out in the waiting area like another yelper had mentioned before, but he was in the salon because I heard him later on.
So there was some mix up with my appointment because instead of getting a facial right after my massage, I was taken in for my pedicure. The lady, Tanya was a little off. She didn't have me pick out my nail color first, and she had me soaking in the water too long because she had to finish up with someone else. My feet were so pruney that I think she cut my skin while cutting my nails but it's hard for me to tell. She didn't ask how I liked my nails cut and made them round when I like them square. Her painting job was amateur to say the least, there's paint all over my cuticles and skin. She was nice but I'm paying for a service to be done properly. My paint job was better than this one, I'm really tempted to just remove the color so I can re-do it myself. Tanya was also talking to me for so long that she didn't watch the time and we were going over.
Julie then took me in for my facial and she was very polite and professional - she apologized for the mix-up, the regular receptionist is away getting married or something, so hence the confusion. She also apologized for Tanya and also for her daughter that had come to hang out at the salon. Julie's facial was good, she put me to sleep at one point, so that's a good sign.
I like small businesses because 90% of businesses are small businesses, however, I don't like small businesses that doesn't focus on the customer - because, hello, that's who's paying the bills!
Gotta cater to the customers so they will come back.
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