This is newly converted from Paradise Bakery to Panera Bread. We went there for breakfast. After ordering we waited about 20 minutes for 3 coffees and 3 bagels. We received only 2 bagels. After another 15 minutes and two reminders (one to the server and one to cashier) we received the third bagel - slightly burned ( definitely over-toasted) even though we ordered not toasted. My son got a bagel and separate butter but of course no knife, so instead asking for it for the third time, I gave him mine. The 2 stars for coffee - which was good.