We have been taking our dog to Snooty Pets for more than 3 years, until recently.
I have 2 issues with Snooty Pets. Lack or grooming knowledge and timeliness.
1) Lack of grooming knowledge.
It's been my experience that the groomers are not very knowledgeable in regards to grooming certain breeds. Our dog is a Pomeranian. We always get his hair cut short. Bald spots started appearing on him. Snooty Pets never said anything to us about it. While we were out of town, we decided to get him groomed in California. Right away the groomer noticed the bald spots and said it's a direct result of the previous groomer (Snooty Pets) cutting his fur way too short. Shame on Snooty Pets! We trusted them to know this stuff!! I'm not an expert on grooming so I turned to Snooty Pets (they're supposed to be professionals). We immediately stopped going to Snooty Pets and found another groomer locally who is educated on purebred dogs and the specific grooming requirements. Now his fur is growing back in and is softer than ever. Even the new groomer in Vegas was well aware of the fur length requirements for Pomeranians. This seems to be common knowledge! Why doesn't Snooty Pets know this? Smells like amateur hour to me! Seriously, who are they hiring? So unprofessional and I'm upset that they got so much of my business until I figured this out.
2) Timeliness
I never understood why they make you schedule an appointment when they take all day anyways. What's the point of scheduling an appointment at 10am when they're going to keep my dog ALL day and call us 10 min before closing to tell you to hurry and pick up your dog. Who does that?!? Ugh this seriously annoys me. Makes it very hard to plan your day. Very unprofessional!
The staff is very nice, but they obviously need to hire actual professionals who are versed in grooming special breeds. The operation is very unorganized. Amateur hour describes them best.