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  • I had A Cookie and A Cupcake make a specialty cake for my birthday. I paid $200 for the cake and the design. The design was spot-on, it was pretty much exactly as the picture I provided, I was amazed at the craftsmanship. They placed the cake in a box and cut a "door" in front that was supposed to make the cake easier to remove from the box. I had my adult daughter hold the box in her lap to ensure it did not topple over on our way to our destination. The cake FELL completely on one side before we arrived at the destination which was about a 15 minute ride from the bakery. I was highly disappointed as the cake was supposed to be the highlight of my birthday. I called the bakery to speak with the manager but no one called me back that evening. I called the next morning and the manager was RUDE and told us that they are not responsible for cakes once they leave the store. She also tried to insinuate we had no AC in our car (so not true!). Under no circumstances should that cake have fallen within 15 minutes of leaving the store. She offered no recourse or apologies either. To put a $200 creation into an old used box and not accept any responsibility is bad bad business. Although they do BEAUTIFUL cake creations, I would say BUYER BEWARE!! And the cake flavor was just OK, nothing to rave about.
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