The customer service here is as bad as it gets....I called in an order ahead of time and when I got there(roughly 25 mins later)they hadn't even started my order...this isn't the first time I've experienced bad customer service as I've come here before and had to wait nearly 5 mins before even being acknowledged as i waited at the counter to place an order....gonna have to find a different robertos as my experiences here have gotten worse with each time!!!