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  • Let me start by saying ive been to other fatburger locations that had great food and service. That being said, We were really disappointed about the food and the service, we went through drive-thru and ordered for three people. We ordered three burgers two with cheese one without. we all so ordered onion rings skinny fries and drinks. got home and realized we were missing one of the burgers, we drove 4 miles back to the location to be told by the workers that they didnt hear the third burger and so it was our fault. That if we wanted to replace it we needed to pay for it, even though we had repeated the order three or four time when we were first there.I returned inside to try to talk to them and both employees acted as if i wasnt there even tho eye contact was made. We then went back through the drive thru so we could talk to them since going inside went no ware. Once they realized it was us they insisted we come inside if we were to be helped, even tho we were behind 3 cars. After we finally got inside they handed us the burger and then apologized for the misunderstanding, We drove home nearly half hour after the rest of the burgers had been made, just to find out that the other two burgers had been made wrong, and the rest of the food was cold. Most places would have offered to replace the order to start with. I most definitely will not be returning based mostly on the service not the product of the food.
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