It's a fairly new place, so I think the staff on the phone doing to-go orders are still getting in the swing of things. (I usually just do take-out there) they're always putting me on hold to ask questions about their own menu... but I LOVE the food. The Pasta a-la-vodka is my favorite. But today I ordered the Chicken parm sandwich... AMAZING. The bread is crispy and delicious! I go to dine in at their 24th ave and DV location and the service is AMAZING along with the food. The food is VERY consistent at both Times Squares!