Loved loved loved. We went here for the fist time today. What an amazing experience. Madeline was absolutely amazing. I went in with Sonny and we talked about his age, length I wanted, shape of face etc. she really knew her stuff. She talked to me while doing initial shave to ensure the length was what I wanted. Not only that she was very loving toward him. And what I loved most was the babies weren't crated. Instead they are in their own little picked fence hotel waiting area which I think takes the anxiety out the experience even more for the dogs.