For those of you thinking of getting a service from these guys, for at of all everything that you read on their review is so freaking true I kid you not. This is why a company close out of business. It's ridiculous, I was on hold forever cuz I want to ask why have I not gotten my water, oh But they will charge you even without your water, they charge you a fee for the container. Do not do business with these company, their water is nowhere near spring water nor filtered ,it's tap water. If I can give them negative 1 million I would I have to hand them the worst of everything fro. Customer service to bad product.