I've been calling for a couple hours now. Multiple times per hour, sometimes back to back for 10 mins straight and no one has picked up the phone. I would like to say this hotel has the worst customer service I've ever seen in my life. No one to pick up the phone for 5 hours (between 9 am - 1:45 pm?)? you've got to be joking! Honestly I would NOT recommend you stay at this hotel, book it online or anything at all! They make sure you pay 100% of the price of the room if you cancel too. BEWARE!!