3 Days later and I'm still irritated.
So apparently you can't book for two people at the same time for a service that takes literally a minute and a half. First frustration, I try to do this and am told that instead I will have to book a second appointment. Ok, fine. So I do. I arrive on appointment day and explain that if I can't get in at same time as my partner that I needed to cancel the 11:45a that you required me to book because I do not have the time. Instead of accomodating me for a minute and a half service (yes I mention again). We arrived early for check-in for the original appointment I had requested at 11:15a. We waited 11 minutes past the first appointment time. I find it unreasonable that they could not accommodate two people for the same service in 11 minutes. At 11:26a, they call my bf back. At 11:29a he's done and back out. We leave.
I get a call at 11:55 from Kimberley asking me if I was running late, I don't know if she gets confused easily or what, maybe she forgot the interaction 25 minutes earlier. I tell her that they couldn't fit me in and remember i cancelled the 11:45a appointment when I was in at 11:10a. She started on some crazy stuff about "well our cancellation policy... blah blah" I hung up, are you serious? Second, you're not willing to accomodate but yet you're going to school me on your policy and make me wait past the appointment time. Get out of here.