The issue was resolved. The response is way off as far what I was expecting would be done. I never expected anyone to pay the deductible or anything along those lines. The issue was the things that were broken only after I got the car back, and I didn't have time to wait for them to fix it that same day. When I did have time, the service tech that helped me and told me it would be taken care of, didn't work there anymore and hadn't noted the account, and when contacted of course he didn't remember. It had been awhile. With family health issue and work, it was a few months at least. Nonetheless it was a headache at that time. But in the end the issue was resolved and the shop made the repairs that were caused and promised by them in the first place, and for that I am thankful.