Incredible service, delectable food and free WiFi. Do you really need anything more? I spent several hours here each day I was visiting Toronto since I was staying in the attached Drake hotel. The first time I settled in, I'd just been told it would be 4 hours before I could enter my hotel room and armed with little more than my laptop I prepared for the long wait. Despite my hogging a table for 3 plus hours and ordering little more than a latte, the waiters and waitresses were downright jolly. They never bothered me and simply made themselves available if needed.
Beyond the service the food is excellent. I had an incredible bagel with cream cheese & lox that had an amazing mixed lettuce, capers and paper thin slices of red onion sandwiching perfect slices of smoked salmon. The lattes are potent and the caesar I sprung for (when in Canada!) was well done...though I'm not quite used to that clamato aftertaste.
The pain of an 11am room check out time is certainly eased by it's existence and I do believe it's the cafe all others should hope one day to be.