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  • We just got here for Valentine's Day, (2-14-17) we made the reservation over 30 days in advance and when we got here we didn't get the room we requested and then to make matters worse, the front desk isn't answering the phone. This place is really jerking us around, and we've only been here for less than one hour. It's 530 in the morning and I couldn't be more dissatisfied then I am right now. What's probably the kicker with this BS we are dealing with is the fact that when we made the reservation the guy we spoke to on the phone was so nice that I actually called back to his corporate number to make sure his superiors knew what a great job he did getting us everything we wanted for this special occasion. We used the speaker phone and recorded every conversation we had, but we left that back at home and I will be updating this as the trip turns more into a nightmare or if they can magically turn it around and give us what we paid for and what we were told we were going to get. Right now I would love to go down there and metaphorically punch somebody in the throat for this excruciating terrible experience thus far.
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