I really wanted to like Gene's. Being a locally-owned, non-chain place is always a plus as far as I'm concerned. Also, our waitress was fast and efficient as well as being really welcoming and friendly. My husband had eggs and sausage with pancakes; I just had a small order of pancakes. People have said really good things about the pancakes here, but mine came to the table cold, thin and kind of limp. I tried a few bites of my husband's pancakes and they were great-warm, fluffy and cooked all the way through. WTF?
What really made it unpleasant was the hostess. She was really abrasive and bitchy -- It was very noisy, plus my husband has a slight hearing impairment and misunderstood which name she had called. Instead of simply saying he was mistaken, she started yelling and mocking his inability to hear clearly. Completely unprofessional and uncalled for. I would have left, but we ended up staying because we were hungry and had a long drive ahead of us.