My corporate travel co switched from Marriott to the Aloft in Calgary as preferred hotel last year. As a firm Marriott fan I wasn't thrilled, but have to admit I don't really have anything to complain about.
The hotel has all of the amenities I need, and we get a SUPER reasonable corporate rate that actually really blows me away! I like the food selection for room service/bar, and the free breakfast which saves me so much time, effort and money every morning. It really does mean a LOT!
Most importantly, I have had a couple of incidents where I either had to cancel due to weather or I actually booked incorrectly, and the hotel has worked with me each time to ensure I'm not penalized for my own mistakes/ situations. I know I'm not spending my own money but I appreciate even MORE that they treat my company's money respectfully as though it was my own.
Additionally, I find the staff friendly, personable and reasonable - a refreshing thing when so many hotels have corporate drones working with customers.
I'm always happy with my stay at the Aloft -just need to check out the spa soon I think!
Note: on my first stay I had a room at the front of the hotel where I could hear the public transit constantly and didn't sleep well, but since then I've asked for a room at the rear of the hotel and while it's a hike to get there every time ai sleep like a baby....