This Monro used to be a 5 star review about 4 years ago when it was under different management. The last time I tried to use their service a few weeks ago I was quoted $3,000 to fix several things. I know a good amount about fixing cars and when they read off the list of things that needed done I knew that some of it was necessary. Then the manager tells me that they can only order a certain part from the dealership and that each one was $650.00. So I believed him and said screw it, I'm not putting that money into my car. I checked online and aftermarket struts are available for this vehicle. Two weeks later I took another car up there to get a quote to get it up and running. I was figuring in the $1000.00 range, again I have been working on cars for over 2 decades, I asked them to just do the bare minimum and we will work on the rest later down the line. I get a call from a low level mechanic telling me that we are looking at $3000.00 in repairs! What are the odds of 2 cars being brought in there in a 2 week span, both needing the same amount of money to repair?!? This is shady business practice and I will never use Monro again.
A few weeks after all this happened, I noticed a Craigslist add for a manager for this location. So I'm guessing corporate was on to what they were doing there and got rid of the old manager but, I won't be in there to find this out.