| rev:text
| - Based on my experiences at Bellair Laser Clinic, it is my opinion that people should thoroughly research this clinic and consider all reviews (including those hidden on Yelp in the "not recommended" section) before making a decision to purchase services. In short, I felt like one of the staff was very unprofessional with me in two situations. Both times, I reached out to try to resolve these issues directly with the clinic. The situation has now escalated to one of the owners threatening to sue me for writing negative reviews.
After the first situation, I provided feedback via email and received a short apology (from another staff member) that did not address all my concerns. The second situation involved the same staff member (who I had the original issue with), who showed up at my next laser appointment. I was quite upset by her behaviour during this appointment and requested a meeting with one of the owners, Dr. Pugen, to discuss.
I met with Dr. Pugen and explained my concerns. He listened to me and said he would have me meet with a manager to discuss further. I met with this manager right after, and asked for a refund for my remaining, pre-paid treatments. She said it was not possible (there was a no refund clause in the contract I signed). We then negotiated changing part of my package and agreed that some treatment areas would be converted to other areas (e.g. treatment for arms is now for underarms). I had suggested this option because my skin reacts to the heat of the laser on my arms and legs. I wrote two follow up emails on May 14 and 19 asking for written confirmation. When I did receive confirmation, the change the manager had made was different from what I recall we had agreed to. I emailed back and, after approx. 4 business days, still had no reply.
I then decided to write a negative review on Yelp so others could learn from my experience. I wrote that I was so frustrated I was forfeiting my remaining pre-paid treatments. Another owner called me repeatedly after I posted my review, and we were able to talk later that day. He told me that the clinic has given refunds in the past (despite the no refund clause in the contract) and that a refund was reasonable. He said he would call back in a couple days to give details. He did call back, and proposed I come in for my remaining treatments. I said I was not interested and he responded by saying, "It ends there." I then went on Yelp and noticed my review was hidden and excluded from the overall rating. I decided to write a subsequent review on Google, and the owner then emailed me threatening to launch a lawsuit.
I have since edited both my Yelp and Google reviews to what is currently written.
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