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  • I have to start by saying that some of the people I worked with at Camelback Subaru were great (Dwayne...Sales Consultant). I have two separate incidences to talk about. In the first incidence, I wrote a $2000 check for my ex-husband's deal to go through (we were trading in vehicles so that I could get my name off of his loans as a co-signer...never co-sign for anyone)! Rich (not sure what his title is at the dealership) told me that my ex had 14 days to come up with the $2000 before they cashed my check. Rich said that after the 14 days were up, he would contact my ex for the money. If for some reason he was unable to pay, they would contact me before they cashed the check. I should have known better but sure enough...after 14 days $2000 came out of my account. No call. If I would have known this, I would have not written the check and we could have figured something else out. They have people promising things that are not followed up on to get the deal done any way possible. I called multiple times to follow-up and had to keep calling to get a straight answer from anyone. My second incidence is regarding a pay-off on my trade in. My finance guy (Joe) told me to go ahead and make my August payment and that when Camelback made the pay-off, I would be refunded. You know what they did? They made the pay-off amount AFTER I made my August payment!!! So basically I paid for an entire month of a car that was in their possession. These people do not follow-through with what they promise. I love my car but it has nothing to do with this dealership. They will not get any more of my business and I hope they won't get anyone else's who reads this!!! 8/28/15 To follow up, I told Alex (she works in finance for the dealership) that I felt taken advantage of by Rich. She said that they have talked to him and don't let him deal directly with the customers' deals anymore. Great...how does that resolve what he did to me???? All I have been offered so far is an apology. I have contacted Human Resources with no response. Also, I looked into the pay-off situation and I was assured that I would be refunded my August payment. Hopefully that will be true. Just do yourselves a favor and stay away.
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