The sales team at the dealership makes it very difficult to try and buy a car from them. My husband and I have been in multiple times to look to purchase and got the cold shoulder or were flat out sent home after expressing interest in looking at financing. The rep said he would call us back... The funny thing is that 9 months later we both own jags that we purchased from different dealerships.. maybe the sales team should have given us the time of day. However, Mike Wagner in the service department is excellent. He is on top of his stuff, and returns calls same day if not within an hour and is always great to deal with. He is the saving grace of our experience with this dealership.