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  • I've been coming to this location since freshman year in high school (2000), it was our go to spot for half days. My husband and I walked in last night for a bite to eat and were greeted by cheerful, smiling hostess that sat us. Our waitress was young and also cheerful. We ordered a bakers dozen of wings, my husband got a pepper cheese steak sandwich and asked for extra cheese and explained that the last time he got it there was barely any cheese on it and was super dry, I ordered the chicken finger special (because I'm adulting like a pro). She brought out our drinks and after that nothing else seems to go right. Our waitress basically focused on the big table she had in her section and us and another family that sat went through long periods of zero contact with her. No refills. Unable to ask for anything. I had to grab ketchup from another table because she was nowhere to be found. Our wings came out and they were warm at best and the skin was uncooked and gelatinous. So gross. We waited for 5 minutes for our waitress to come back and she never did so my husband took the basket and went up front where our waitress and the manager were too busy flirting and play fighting to actually make sure their patrons were happy. They both just stared at him before even bothering to respond. They took the wings and my husband returned. The waitress eventually made her way over with our actual meals and said she removed the wings off the bill for us. My husband looked at his sandwich and asked if they put extra cheese and there was barely any on it and whatever was on it was translucent and she said she told them and they put 2 slices on each half instead of the 1 they normally put and that she didn't charge us for the extra cheese. Uh, thanks I guess? His sandwich was dry and seriously I don't know in what world they thought that was extra cheese. He literally told her to tell them to pile it on lol I had to wait over 5 minutes for her to come back so I can get the barbecue sauce for my chicken fingers. Keep in mind we haven't had a refill this entire time. She finally brings my barbecue sauce and grabs my cup to refill it, completely ignoring my husbands empty cup. By this time we've been there for over a half hour and we're wondering where our wings are. My husband finally goes and finds the manager and asks him why the wings are taking so long and the guy told him he just assumed we didn't want wings anymore since my husband went back to sit at our table after initially telling them about the under cooked wings. My husband said it didn't make sense to make that assumption and the manager said "so you DO want wings?" my husband was irritated by this point and said of course he wanted the wings, why else would we have ordered them to begin with? We finished up eating our food and my husband is still waiting on his refill and I look over and watch our waitress sit down at a booth and chit chat with the guy that was sitting there. She didn't get up until ANOTHER waitress was walking around with our basket of wings looking for her to bring it to our table. She brings it, we ask for the check and to go boxes and that's when she grabs my husband cup to get it refilled. Suffice to say, we won't be going here again. Other than the lovely girl that sat us and the waitress on the other side of the restaurant, the service was horrible. The manager didn't seem to know what he was doing and would much rather spend his time flirting with his young workers than actually doing his job and our waitress wanted to do everything BUT her job.
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