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  • On March 3rd I comment on the St. Louis Facebook page regarding an experience with the Sheppard and Yonge location. Saturday March 2nd I called in at 12:50 pm to place a take-out order; I was put on hold by a guy who I presume English is not his first language. I think he forgot about me. I had my boyfriend call to the same number thinking there will be a second line but there was not. I was kept on hold until 1:17 pm then I gave up. I was really craving for the sweet potatoes fries and got a little upset so I called back the same guy picked up. I expressed to him how upset I was, he offered to rush my order but I was eating something else by then.Sorry I forgot to get his name. I just think for such a popular location it will smart of them to get a second line. a miss Christine from head office I believe replied my facebook post she said she forwarded my email to their regional manager. But no one followed up. So idk what they meant by "we take our customers opinion very seriously". just wondered has this happened to anyone before? been left on the phone
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