I am a regular of the Outback chain - as a person with too many food allergies to list - I always find the food to be 'safe' and satisfying at a great price. (I always have the Victoria's Filet)
Tonight I was a bit surprised that an assisting waitress was bringing my food - as I had not yet been served my salad. She noticed the surprise in my expression and I explained jokingly the situation. She apologized, stated she would still bring it out and would be right back. I wasn't upset as having salad post-supper is common in Europe, etc. Not 10 seconds had passed that the manager 'Cody' was at my table expressing apologies for the mistake and offering me a free dessert. My waitress also was quick to refill my beverage and remove finished plates. She also apologized for the mistake. Although I was not upset in the least, I truly appreciated the team's prompt response to even a minor mishap.
This is a very busy location, plan to call ahead or wait about an hour - if you have any concerns do not hesitate to kindly let the management know - they really want to please ever guest to the best of their ability.