| rev:text
| - I do not typically write reviews, but I was appalled at the service here. Let me start with, this place's tactics are most similar to that of a used car lot.
I decided to try this place (for a routine eye exam) after reading many wonderful reviews online, but I clearly received a different level of service than them.
First off, I didn't appreciate that they heavily encourage you to not have your eyes dilated, which is covered in full by my insurance (and by most). They try to sell you on a $29 fee to do a replacement test. Oddly enough, you take this replacement test before they explain what they are doing. Then, they ask for a $29 fee to process the test. I refused, and asked to be dilated instead. The optometrist went ahead and just processed the result of the replacement test for free without dilating my eyes. This is clearly a money grab.
When scheduling the routine eye exam, I communicated that I had no desire for a contact lens fitting exam. I communicated this again to the optometrist assistant. Additionally, I told the optometrist I had no desire to purchase any contacts. He insisted on giving me a pair of free samples, because he was curious how I might like the new change in the Air Optix product. I agreed to take the sample. He suggested I put them in, to which I agreed. He then took a look and said "they look like they are fitting well". I said thanks, and he responded with "let's just check to make sure you can see well in them." He asked me to read a few letters off the wall. This lasted for a minute or two, and then I moved to to the lobby to check out frames to purchase.
I checked out frames for a little while, but decided to hold off on purchasing glasses (I wanted to check prices elsewhere). The person assisting me clearly did not understand everything about my insurance, as I was more aware of my insurance benefits. While getting ready to leave, I was told I needed to pay my co-pays for the exam. To my shock, I was charged a fee for a "contact lens fitting exam". We argued for a couple minutes about how I was not going to pay for this, because I explicitly stated I had no desire in such an exam. She asked when the optometrist was examining my contacts, "Well what did you think that was?" I responded, "I thought he was giving me a free sample." She did not respond favorably. I insisted that I would not be paying for a contact lens exam. She finally agreed, but demanded that I throw away the "free" contact samples in my eyes, but I was welcome to take the "free" eye drop samples home.
This place must thrive on fleecing people...
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