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  • If I could rate this place negative 5 stars I would. My wife and I moved in our town home on March 1. We needed a new mailbox key so we went to the post office and put in an order. They told us it would take 3 weeks and cost us $40.00. We understood this and were fine with it as we understand that things like this can take time. So after 3 weeks I went to check on the keys and voila they had them! Joy! Nope....when I got home and tried them out, they did not work. So I took them back and the postal employee apologized profusely. The post office then put in a rush order to get me the right keys. This made my wife and I feel good. I went back in after about 5 days and again, they had my keys! Joy! Nope.....I went home, tried the keys and they were the same keys that they gave me the first time! (I know this because I put a distinct scratch in one of the keys.) So I took them back and they again apologized profusely and told me that would again put a rush on our key order. They gave a big speech to my wife and I about how horrible it is that we should have to wait and that they had given us the wrong keys 2 times in row. We were skeptical but accepted the apology. It is now 7 weeks since they "expedited" our order (third shot at getting us our keys) and still no keys. We have to go to the post office twice a week to pick up our mail and stand in line to ask if our keys are ready yet. And guess what. They aren't. We were told that the post office has contracted the business of re-keying mailboxes to an independent contractor, that this contractor has 400 boxes to re-key before ours and that this contractor has only 4 guys doing the work. Long story short. This post office is a joke and should be ashamed of the way they do business. They are lazy, lying imbeciles who don't care at all about their postal customers. My wife and I have shown nothing but kindness and restraint during this whole process. And yet they still shine us on.
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