I agree with fellow Yelper Whitefeather - the staff here is pretty damned fabulous.
It's a sleepy little area in NDG but it's next to the Loyola Concordia campus, so it has lots of students during the day.
Go visit - the store is lovely, the staff is wonderful, the product is always consistently good.
If you don't like chains, you may be surprised by this place. It's a little quirky, which is what most folks like at a coffee shop.
Go order something, choose a seat and relax....this place is built for it.