I had a great experience with Rich in parts and Jake in Service! My wife's 2014 Durango was leaving a puddle of refrigerant on the garage floor. Not good! Big $$$ to fix. The Durango was at 40k and 33 months on it 36k/36 month warranty. I had heard of Rich from the jeep forum and decided to call him to see what he could do being out of warranty for mileage but still under for monthly. He got me in contact with Jake and he told me to bring it up and they'd see what they could do. He said the estimate would be about $1700 unless Chrysler would cover some of it. I dropped it off on Thursday morning. He said it'd take till about Monday. Set me up with a loaner Wrangler and I left and hoped for the best for Chrysler picking up some of the tab. He calls me Thursday evening and said Chrysler will cover 75% of the repair but I have to pay $20 per day for the loaner!! So, looking at $500 or so out of pocket! He definitely went to bat for me!! So, all good, I'll pick it up Monday. I get a call at 330 the next day (Friday) saying the Durango is done!! So that saved me $$ from the loaner. So I walked out paying less than $500!! Awesome service and i felt like they had my best in mind getting my wife's family hauler done so quickly! Great job guys!