I needed a new toilet at my retail shop. After seeing that the original toilet from 1952 would not stop leaking and my water bill got up to $78 (usually 15) I bought a new toilet. I called some guys on craigs list and then I called Accent plumbing who I used 4 years ago to install a new TOTO toilet in our home. They also replumbed all the old cast iron pipes to copper in my house back in 2001.
I read the bad review but though what the heck...they always did me well so I will give them a call
. So long story short they took out the old toilet and perfectly reseated the new Kohler toilet and the whole thing was done in less that 2 hours and they were right in line dollar wise with the quote a gotten from some guys on Craigs list.(who I was not sure about)
I also learned that the two bad reviews they got were from an employee who is no longer there. So I waited 5 weeks since they did the install of the new toilet to write the review and all is well and perfect. The plumber who worked on my job was named Shannon.(Irish ) He is older and experienced.
I think that if you talk to people straight and tell them what you expect of them...then they will deliver as you requested. They did a great job. Plain and simple.
Tom