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| - I am extremely pleased with the experience I had at Cowboy from the moment I walked in, I didn't once wonder where I should look or what I should do (although the aromas may have guided me.)
Friendly staff greeted me as soon as I walked in, handed me a menu, and directed me to stand in the (long) line. It's new and trendy, so the wait didn't bother me. We all wanted to try it!
I really liked watching the kitchen staff prepare food; I was at ease seeing their excellent technique and attention to cleanliness. Not only that, but the rotisserie chickens roasting over the flame wasn't a bad sight in preparation for my meal! (Picture juicy, golden browned chicken. Yes. Sir.)
The seating can be family style (sit with others) or sit on your own. You order your food at the register then bring out the pager to the table you're at. Kind and attentive wait staff check in frequently to see if you need refills, flatware, etc. Much appreciated.
I ordered brisket tacos (asked for lean meat) with black bean soup and mac and cheese.
I am a die-hard flour tortilla fan, but I think Cowboy may have converted me to corn-tortillaism. Theirs are thick and hearty but not gritty-excellent flavor and texture! Maybe it's a corn tortilla hybrid? Whatever it is, I'm a-maize-ed. The brisket and slaw and pickled onions with whatever the sauce was had me over the moon. Juicy and flavorful-undoubtedly tantalizing my taste buds.
The black bean soup was everything I never knew I needed. It was spicy but balanced by the dollop of sour cream in the middle. Excellent balance of flavors. Great portion, too.
I also ordered the mac which I didn't care for. While I applaud the flavor of the sauce, there was entirely too much of it (I know; is that even a thing?) But, unfortunately, the noodles were overdone and mooshy. I don't care for noodles that are over cooked, especially macaroni noodles. I think it has potential! It also might be my preference...
What really stood out to me this visit apart from the food was the excellent customer service I was shown. My order had a mistake once it arrived, and they must have fixed it on the fly because it was resolved in 5 minutes or less. On top of the quick turnaround on that mistake, the manager, Cassie, made sure that we were completely satisfied with our service that night. She hit a home run with customer service.
So, I'll be back because those brisket tacos are dream worthy, but also because a restaurant with a staff that has customer service like that deserves my patronage.
Thank you for the experience! I'll be back soon.
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