These guys are AWESOME! We've used them at every house we've lived in since about 1994. They are on-time for the appointments; courteous; and thorough. They always want to know about specific problem areas and they make an extra effort to address those. If too many insects are observed between visits, they will gladly come back to address it. They are also conscientious about not spraying near vegetable gardens, animal food / water bowls, etc. This is a small, family-owned business and it is obvious that their primary goal is quality of service. No gimmicks or contracts ... just good honest service at a fair price.