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  • Love, love, love Dr. Struble and Dr. Apley. They've both been great. They listen and give me way more time than I've experienced elsewhere. The waiting room blissfully does not have toys that I have to try to keep my kids off of for fear of sickness and is clean, though I'd prefer more separation for sick and well-visit waiting areas. Our pediatrician in DC had separate rooms, so I guess I got spoiled. The cost of care is ridiculously exorbitant. $100 flat (10% copayment) to tell me my child had vertigo from large ear wax clumps that they flushed with water. Should've seen that coming when you're mere blocks from the Biltmore. Like the many other reviews, I dread dealing with the office staff in ANY way. They're rude, they yell my contact info across the waiting area, the appointment-setter talks so fast I feel like I'm getting brain-whiplash trying to keep up, and the worst part is they hold your ID until after your appointment so you don't skip out on your payment. "Welcome to our practice. Let me treat you like a common criminal," does not make a good first impression. But I can honestly say I've never, ever been to a doctor that does have friendly, helpful, or kind office staff so maybe I just need to accept this kind of behavior as the new norm and move on? At the end of the day, I take my kids there for the AMAZING doctors, not the staff, $, or waiting room so that's what keeps us coming back.
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