They were prompt when I called for a water heater repair and were at my house within an hour. I appreciate that .... but that is the only positive thing that I can say. They gave me an estimate for $299 to clean the filter in the water heater (do water heaters have filters?) but would not guarantee that this would fix the problem of the pilot light not staying lit and then gave me an estimate of $2000 to replace the water heater. All the while, I just wasted $88 on a service call because they wanted to take advantage of a single woman who had seemingly little knowledge of home repairs. Granted, I have little knowledge of how to fix this myself since I called a plumber, but I know that a new water heater does not cost $2000. I went to Sears and got a 50 gallon, installed, for less than $1000. DO NOT CALL BENJAMIN FRANKLIN!!!! They will try to rip you off with their outrageous prices and you will waste at least $88 on their service call.