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| - I'm pretty happy with the Cleveland Hoseshoe. My winning is only at about 50% on the slots, but I didn't really think I would break even across multiple visits, so it's a plus.
The slots and video poker games are great. Everything is new and in great working order--no old clunkers or second hand games here. There's also more than enough slots and video machines to meet the attendance demands. The attendants are also great and very helpful. My only complaint is that servers bringing drinks to slot players requires cash--they cannot take credit cards. 5/5 Stars for the slots.
The table games are actually plentiful given the size of the casino and the attendance levels (65 tables in all). I've never had a problem getting a spot for any of the games. There can be waits, on occasion, but nothing major to where you simply can't get in to play on a given day. The dealers are all really great, too. The casino did a great job training their folks to be knowledgeable, courteous, and exciting when the time calls for it. What kills me are the reports that people haven't been tipping the dealers--if you win anything, tip your dealer at the end of the hand/play!! I noticed some folks complaining that the buy in for a hand in some games is too high at $25. Minimum bets vary depending on the time of day. During the peak hours, $25 is fair and limits the playing to more serious people. During the off hours, you can get a much lower buy-in. But I don't think I would suggest playing a table game if the buy in of $25 seems too high--these games can get intense and the pot can grow quickly--you need to have more than just the buy in to play the games. Even if you plan to play a $5, if $25 is all you have, get ready to lose that real quickly. Gambling isn't a good idea if you don't have a good wad of cash to play for a decent amount of time, IMO. The tables get 5/5.
The poker rooms are something that I can't rate--it's just not my scene. I've had a few friends play the poker rooms and they said the experience was great. The rooms look to be quite popular and well run.
I think the bar is the biggest downfall of the casino--there's just really no good drink options. The selection is just way too limited for the price and it's disappointing. I can't go in there and enjoy a good Bourbon or Scotch while I play some games since they only have two whiskey options. I'm not expecting to find 60 taps of beers and every vodka known to man, but I wouldn't mind being able to have even a few decent options from the bottom, middle, and top tier of alcohols. With that said, the service is fine. I give the service staff 5/5 with the alcohol scene a 2/5.
The buffet is good for a buffet, but I'm not a buffet fan. As far as buffets go, looks good, has a ton of options, and it's not an arm and a leg. It sometimes smells a little too institutional for me down there, but that's my only complaint. The staff in the buffet are friendly and welcoming. I'll give it a 4/5 since the staff is great.
The food court is ok, but it's just not enough. Yeah, it's great that they put some Cleveland originals into their tiny food court, but it's all essentially fast food only done with good ingredients. There's no good sit-down restaurant option. Cleveland has a ton of great food, and I don't want the casino to detract from our amazing restaurants, but at the same time, it doesn't have to completely forgo a sit-down establishment that servers high end food. Adding another great restaurant to the scene isn't going to shut down East 4th, for example. I give the food court 3/5 only because it's just not enough. The food itself is fine.
Overall, I like this place, but it I also have to complain about how it just doesn't feel like its part of the city. When I go to other casinos, I can get spa treatment, fancy food, maybe catch a show, etc... This place is just gambling and some food/drinks. That's fine, since Cleveland has plenty of downtown options--it's not like going to a casino in the middle of nowhere that absolutely must provide frills to keep people happy. However, I think there's a lot of opportunity for the casino to partner up with the playhouse, local restaurants, and other retail stores in the vicinity as a means to grow business and help casino visitors experience all the great casino frills through Cleveland's local businesses.
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