A few years ago I bought a used bike rack from a friend. Since that time it's sat in my basement unused. I'm now moving across country and need to load up my bike and hit the road, except... I have no idea how to use this bike rack and the manual is no longer online. Oops!
Someone else managed to get the bike precariously perched on the rack, upside down, but it wasn't stable enough for a long drive. So I swung into Erik's and asked for help. There were only a couple of customers and a couple of employees, but the wait for service was long. I wasn't a paying customer, though, so I'm not going to ding them for that.
One of the employees came outside with me, took one look at my upside down bike, and immediately got down to business showing me the proper way to load up a bike on the rack (hint: that bar I didn't know what to do with? It was SUPER important)
The help was much appreciated, and if I was sticking around Madison I'd be happy to go back in the future as an actual customer.