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  • This service is terrible. It is not serious about either reliability or customer service. It was less than a month before I started seeing the problems with the service. Some weeks everything arrives just fine. Other times the entire weeks worth of food will simply not arrive. 24 hours later, no apology, no explanation, no refund, and no food. Only an explanation that the raw meat and chicken accompanying my box (which is still nowhere to be seen) will "stay fresh for 48 hours" (although this is of no value, because the box is nowhere to be seen and the company cannot locate it such that it is clear it will arrive within that timeframe). To remedy their complete inability to provide the core and only service they offer, they offered me a 20% discount on the box I ordered. That is correct! GoodFood is insisting I pay 80% of full price for the privilege of receiving nothing. 55 dollars is a lot to pay for nothing, (Althoguh in this case it is nothing plus scrambling to find the time to go and do a week's worth of grocery shopping mid-week because the weeks worth of meals we paid for did not arrive). AVOID. There are lots of meal services, I am going to find one that takes its customer satisfaction and reliability seriously, and if you are a busy professional hoping to find a reliable service, save your money.
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