| rev:text
| - Just got back from a service appointment. The service area was dead as a door nail. I know what a busy service bay looks like, and today wasn't it. Regardless, there were plenty of people standing around the service area. In other words, the service area wasn't busy nor short-staffed.
The employee (I hesitate to call him a service adviser) Randy Scott confirmed from the paper on his clipboard that I'd be waiting. So there was no confusion about whether or not it mattered how long it took. My appointment was an oil change and tire rotation. On a slow, overstaffed day. Doesn't get any easier than that, right? Wrong.
Randy grunts something about how he'll come find me and then turns around. Nothing about where to go to wait, no question about whether or not I want the car washed, no "thanks". Nothing. Just a grunt, and then his back.
I go inside to a nearly empty waiting room. TWO HOURS later, Randy comes strolling in and says my car's done. He hands me a stack of papers and points to the cashier. Nothing about where my car is, how the multi-point check went. Nothing.
So I go to the cashier window. The cashier tells me to initial in a few places acknowledging that Randy went over everything with me. He didn't, so I left those blank. The cashier wasn't surprised at all. I suspect she's used to Randy displeasing others as well.
So I go to the service bays to get my car. It's nowhere to be seen. I hand the "valet" the paperwork. He says it's being washed (i.e., my car wasn't done as Randy incorrectly said it was).
When the oil change tech (Ryan) brings my car around, he leaves a wadded up paper floor mat on the driver's side floor, and a big number tag hanging from my rear view mirror. By that point I was fed up. Of all the people I talked to, no "hi's", no normal communication. Just silence or grunts, on top of a very simple job taking twice as long as it should have.
And the so-called car wash is poor. My windows and windshield were streaky, and there was bird poop on my trunk lid. There shouldn't be bird poop on a trunk lid after just getting washed.
Also, my wife recently decided to buy out the 2 year old car she was leasing. The finance guy hounded her for HOURS to buy a $2500 warranty that only lasted until the odometer read 70,000 miles. My wife's no dummy, so she declined. Finance guy tries some scare tactics with a laminated scare sheet showing grossly inflated repair costs. Then he tries some trickery with extending the life of the loan without telling her. Luckily she noticed herself. After HOURS, he gives up, gets mad, and practically storms out of the room (due to no commission) and the manager comes in and finishes the deal up. He saw a woman by herself and thought to himself how easy it'd be to rip her off. He got mad when it didn't work.
Bottom line: If you're looking to buy a Toyota, or have one serviced, GO ELSEWHERE! There are tons of Toyota dealers in the East Valley, let alone the entire Valley. This place is terrible. You've been warned.
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