I had a weekend rental that was as smooth as could be! First, I'm always a comparison shopper, and as usual, I found Alamo to offer the best rates...and I'm a member of the "2 Big Ones", too. I checked in on-line allowing me to go directly to the car of my choice and I was on my way. The car was what I had selected, it was clean, and efficient. Upon return I was greeted by a friendly representative who inquired about my rental...if everything went alright, if there were any problems or concerns, etc. In my book as a pretty experienced renter, this matched the previous 2 Alamo rentals as excellent experiences. I fully expect future Alamo rental shall be the same. No wonder I keep getting emails from the other 2 companies..."We want you back!"