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| - This used to be our favorite family restaurant, not any more. They have been going through a lot of changes as the other reviewers have noted, and change here is not for the better.
First off we always have to wait. I understand waiting if there is a wait, but not when the place is half or more empty. Every time they offer the same excuse. A server called in sick. Actually 4-5 would have to have called in, but I don't believe them regardless. It's this way all the time.
They serve 'bottomless' fries, which is great for kids. However, now you have to plan on the first batch and those that actually come with your sandwich being cold. They'll say they are sorry and bring more in 15 minutes.
They have an elaborate allergy procedure, which is important to us, and the kitchen will mess up the first and maybe second time anyway. Other than the time it's not so bad when you expect it.
Refills are hit or miss depending on the server but generally better than most places. The food itself is still about as good as it always has been, it just takes a lot longer now.
If you complain to the manager (assuming there is a real issue) he will handle it well, say he's sorry, and usually comp the wrong meal. He'll say they are better than this and ask for another chance. Unfortunately there's only so many of those to be had.
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