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| - This used to be one of my favourite places for Indian food because the food is great and the place is relatively close to my place in the NW but the last time I visited, the service was so horrible that I will definitely have to find a new regular Indian place.
The previous time we visited, we had a lovely server (I'm sorry, I really can't remember her name because I am so horrible with names) who recommended some dishes we've never tried before. One of the dishes were tilapia, which we LOVED. Remembering how good it was, we called in to order some food for pick up.
When I called, I spoke to a guy who was downright rude and condescending. I asked if they have a fish dish with tilapia as I couldn't remember the name of the dish and he talked to me as if I was stupid and said there was no such fish on the menu. I thought perhaps I just mixed up the names, so I asked him to recommend a different dish and went to pick up.
As I was waiting for the food when I got to the restaurant, I checked the menu to see what the dish I had last time was. The menu clearly said tilapia!!! When I mentioned it to the hostess, the guy stormed over and argued with me, saying that the menu was outdated and that he does all the orders for the inventory, and that he hasn't ordered tilapia for months because it's too expensive.
I understand that customers make mistakes. And I understand that your menu is outdated. Yes I understand that you are the manager or assistant manager or whatever high horse you are riding on, but talking down to a customer and arguing that they are wrong is clearly not the right way to run a customer service oriented job and business. He made me feel stupid and not welcomed at all, when I was there to pick up 60$ of take out food as I regularly do.
I used to frequent this place and take many of my friends there, but I haven't visited since my last unpleasant pick up order and do not plan to again. So, if anyone has a recommendation for a great Indian restaurant, this girl right here is looking for a new fav place.
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