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  • Horrible place!! I called Empire of Pittsburgh to carpet my 3rd floor and stairs. I called them because the previous owner used them and I wanted the same carpet so it would match. After an hour of the rep trying to up-sell me, I finally got upset and told him I wanted the same color, he finally said ok. You can see where one begins and the other starts. Carpet was not cheap either! My contractor and mother witnessed this exchange. I was quite sick the day of installation. I had to get out of bed to look at the carpet in the truck. It was about 5 degrees and cloudy. I quickly pulled it back and said well it looks different but it's probably just my eyes as I trusted and expected the carpet to be the same color. I crawled back to bed. They asked me to look as it was almost finished and so I go look...you can imagine my words when I saw IT WAS THE WRONG COLOR!!! The installer told me I had to check the box on the form whether I looked or not. I said that I had kinda looked but since I TRUSTED the company, I thought it was the same. The sales person, Ryan was so rude when I called. He was insulting and told me too bad for you there's nothing g we can do. The next day I went into my guest room and found that they had broken a custom made pane insert to an octagonal window and they tried to hide it!! I was fuming mad..so I decided to really inspect the area they carpeted. The area they carpeted. This area had just been beautifully painted and constructed...I was flipping mad when I saw a huge scrape across on my freshly painted wall from them brushing the carpet against it!! NEVER use these people. Until now they have done zero to help. I spent a lot of money and I'm so unhappy...
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