| rev:text
| - First, I must caveat by saying before I came here, I wasn't aware that a "longer than normal wait time" was normal here. I also didn't know it was a one man shop - I just thought other staff wasn't available that night. My rating doesn't only take into account food, but how I felt of the service and experience overall.
I came here to meet a friend after work on a Thursday night - we decided to find a place to meet in the middle last minute so a quick yelp search led me here as location wise, it was good and the overall star rating was decent. I should've read the reviews first though..
I arrive and I was a bit confused a bit about the parking situation - I just parked in the back and hoped for the best. The location was different... I was expecting this place to be in a plaza but it looks like a house.
I was greeted and seated immediately. but then upon sitting down was asked to move because he forgot he had reservations made for that table. He also stressed that he's very busy today although at the time, I only saw one table seated with a group of 4.
After I moved, he gave me a menu and proceeded to attend to the other table. I didn't get any water or anything.... which sucked because I was super thirsty but I had a hard time finding the guy cuz he was busy in the kitchen.
When we were ready to order, he let us know because he's so busy (probably 6 other patrons at the time), the wait time for our meal will likely be 40-50 minutes which took us aback. He suggested we order an app in the meantime while we wait which would take about 20 minutes so we did. Takoyaki was good and fresh. 15 minutes or so after we placed our order, I still didn't receive any water even though I asked for it. I see the guy serving food and water to the first table and reminded him for water and he served it right away. In the end the food was good (I got the Unagi don). I ordered the unagi tamago don but he gave me the wrong bowl but I guess it was my mistake for not noticing until he rang me up because I noticed my dish was more expensive than I anticipated.
In the end, I was not happy with the overall experience and that was reflected in the tip. Yes, the food was good but honestly, the wait time was unbearable. If you have the patience to wait then yes, this place has great food. But I found it a bit silly when another patron wanted to order take out and she had to ask the owner "Hi can I place my order now?" as it seems like she has been patiently waiting. I understand it's a small shop, there's only one guy and he's honestly doing his best but seriously... if you want to grow the business and give customers a good experience, you need to add another staff at the very least... It's really not fair to them to keep them waiting.
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