I had a great experience the first time I went there granted, I didn't have an appointment. I few weeks later I wanted to change my nail color and again didn't have an appointment. I was willing to wait or come back another day. Look, I have MY own nail. I only treat myself to gel-polish on occasions. This Jenny person is so rude and obnoxious. She asked if I had an appointment and yelled to come back by 2:30pm (it's 12pm). At first I was like - did she just yell? So I dismissed it by saying to myself-it's her culture to talk like that. But when I called (@2:15) to verify I could be tendered , she asked if I was the one with some food/drink and proceeds to yell that she "tol" me after 2:30! Needless to say I went in to see - dare her to yell at me again. She did. "B" who does my nails grabs me and says - come I take you. I don't plan to be back. Nails shops are in every corner. Learn to speak with respect-Jenny Jen whatever you call yourself!