We've been bringing our dog here for over two years. I really love the people that have been there since the beginning although not many are left. They always treated our dog like one of their own. It seems there has been a lot of turn over on new employees for awhile, this is one thing I wish would change. Our dog has issues getting used to new people, she was abused by former owners and has trouble trusting people. If they could only get their employees to stay longer, I would give 5 stars! love you guys though!