About: http://data.yelp.com/Review/id/3Q3XwuOmL3E4wyRNSpJsxQ

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About: http://data.yelp.com/Review/id/3Q3XwuOmL3E4wyRNSpJsxQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2018-05-22 00:00:00 (xsd:dateTime)
itemReviewed	Lasting Impressions
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	I'm only giving one star because it wouldn't allow me to give zero! I was referred to this company by a co-worker (though, I probably should have checked the ratings before wasting my time). Dealt with Andrea (who I believe is a family member of someone in management). She came out, measured my sliding glass doors, and walked me through my options. I negotiated a cash price and gave them a check for close to $9k. I had three days after I signed the sales contract to change my mind - which I did - and opted to go with sliding french doors without a grid vs my original order of sliding french doors with a grid. I called Andrea on day two and asked for an updated quote (as it would have been significantly less) and she said she would get back to me same day...but didn't. The following Monday I still didn't have an updated quote and had to follow up again. This time Andrea sent the quote, but it was for the wrong amount (not the cash discount I had negotiated on the front end). I called her AGAIN to clarify and asked for yet another updated quote. Once the correct quote was received, she apparently decided to consider my original 90% deposit as "payment in full" without my approval and instead of issuing a refund for the close to $1,000 difference said I would be cut a check for $80 - keep in mind it takes a month or two for the install to even see the light of day and your only recourse if the job isn't done right is to withhold the remaining 10% balance. When I called to discuss with her, she became very sarcastic and unprofessional to the point where I started to worry about the quality of both the final product and the installation and said "I'm starting to wonder if I should go with another vendor." Andrea responded "I think that would be a great idea" and hung up on me. Livid, I decided to cancel my order entirely and get my money back. I don't need to pay anyone $9K to treat me like garbage, especially when the errors were continuously hers (math, it's not for everyone)!!! You also don't just change the terms of the contract without the customer's approval and it all felt a bit sketchy. They certainly made a "lasting impression" - one that I will make sure everyone within earshot hears about. The sad part (for them) is I had every intention of using them to replace my windows next year as well (not to mention have family members looking to do the same). Don't waste your time. Find a company that delivers BOTH a quality product and treats you with respect!!!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Nathalie

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