I gave three stars because it's hit or miss with customer service here. Most of the time the staff is friendly and helpful. But, I've had a couple of bad experiences. Today I had a bad experience. I had to return a box spring. The lady at customer service, Daisy, greeted me by saying "You have to bag that." Firstly, what happened to "Hello. How may I help you?" Secondly, why aren't they bagging it? They sold me a defective product. Finally, I called ahead to see what was expected of me as it is a large somewhat expensive item. There was no mention of bagging the box spring. Anyway, Daisy, was rude for the remainder of my visit. I asked her why she was being rude to me. I confronted her as not to go over her head and tell a manager. This lady started arguing that she wasn't rude and the manager approached anyway. Just goes to show every dog has its day. Unfortunately, I will be returning because it's convenient. Hopefully, I never have to deal with Daisy again.