| rev:text
| - As many others have said, pretty substandard service.
Food was bland all around. They do target the retired crowd who probably aren't used to things like flavor and spice.
Your grandma from the midwest is in town? The one who says "oh dear these bell peppers are too spicy" - take her to Chart House.
Otherwise, there are many sophisticated kitchens with better service to be had. The chocolate cake appeared to be store-bought chocolate ice cream in the shape of a cake. That doesn't cut it in Scottsdale's culinary scene.
We generally had to wait almost an hour between courses. I can excuse that for the entree course (which came to me at room temp), but we ordered the restaurant week menu. Appetizers were cold dishes and likely pre-plated. Why did it take an hour to get them out of the fridge? The dining room wasn't exactly slammed. The manager did notice that our table had stacks of dishes languishing on it, and grabbed a cook to help him clear it, so kudos there.
Waiter brought a large glass bottle of water and poured it for our table, when it ran out he was right back to start pouring another bottle. Many modern restaurants commonly leave a glass carafe of water at your table these days - only Chart House charges you $7 per carafe. At the end of the night we had at least $21 in charges for water just on me and my wife's tab. Well, the slow service had us there for 3.5 hours, we did drink a lot of water. It wasn't made clear to us that this was "fancy water", which we would of course have turned down for tap water. We chose not to argue the point. We had to work the next day and we no idea how long it would take to resolve. We decided to pay the $21 penalty to be able to leave quickly.
Things they did wrong -
Slow service.
Bland food / lazy menu.
Snuck in for-fee water.
Happy hour only in the bar.
Entree not hot.
Poor value for the cost - meal for two was around $140, one can find better food and service at restaurants 1/2 the price.
And we had the restaurant week menu, which should have been their "best first impression" offered at a discount.
Not getting one star because there were a few places they excelled.
Things they did right -
Cocktails inspired and unique.
Creme brulee was excellent, well-rounded and complex.
Restroom was clean.
Great views of the lake.
Kitchen ran out of "restaurant week" sized dessert, brought us a full size dessert.
They have ducks outside and free bread inside. If you get too bored between courses, you could always take advantage of those facts to pass the time.
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